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Hospitality design is significant for its role in shaping the way we socialise and interact, work and relax, eat and drink, and engage with sensory experience through space. But when designing a restaurant, who are we really catering for – the client, the customer or the main user (ie. the restaurant staff)? We look at what design details enable a great dining experience, from the perspective for the people who are in the space more than anyone. Through smooth, efficient running of a restaurant, what design details enable great dining experiences for customers? We chat to four hospitality pros.